Change-of-mind returns
We welcome change-of-mind return requests for standard, non-personalised products within 7 days of receiving your order. Items must be unused, undamaged and in their original condition, with all included parts.
Custom and personalised products are made to order and cannot be returned for a change of mind.
How to request a return
Email contact@zkmcreations.com.au with your order number and the reason for your return. Please contact us before sending an item back so we can provide return instructions.
Faulty, damaged or incorrect items
If your item arrives damaged, is faulty or does not match your order, contact us with your order number and a description of the issue. Photos can help us assess the problem and arrange the appropriate remedy.
Your rights under Australian Consumer Law apply to all eligible purchases, including custom and personalised products. Our 7-day change-of-mind window and custom-product exclusion do not limit these rights.